Frequently Asked Questions (FAQ) – PublicBuy India

1. Are the products sold on PublicBuy original?

Yes. All products listed on PublicBuy are 100% original, brand new, and factory sealed.
We source directly from authorized distributors and verified suppliers across India.

We do not sell refurbished or duplicate products unless explicitly mentioned.

2. Why are your prices lower than other websites?

We operate on a model that doesn't involve third party sellers. All our products are owned and sold by us thereby omitting commissions for vendors and making product offerings at better prices.

Unlike large marketplaces that charge high commissions, we sell directly through our website allowing us to pass the savings to you.

Lower price does not mean lower quality.

3. Do the products come with brand warranty?

Yes. Eligible products come with official brand warranty valid across India, unless clearly stated otherwise on the product page.

Warranty terms depend on the brand and product category.

4. How long does delivery take?

  • Orders are processed within 24 - 48 hours

  • Delivery usually takes 3 - 5 business days

  • Remote locations may take slightly longer

You will receive tracking details once your order is shipped.

5. What is your return policy?

We offer a 7-day return/replacement window from the date of delivery. Please check our Refund Policy page for eligibility.

To raise a refund or replacement request, kindly contact us at: info@publicbuy.in

Our support team will guide you through the process.

6. What if I receive a damaged or defective product?

If your product arrives damaged or defective:

  1. Record an unboxing video from start to finish showing 6 sides of the parcel box.

  2. Contact us within 24 hours of delivery.

  3. Share order ID, issue description, and video proof via email.

We will arrange replacement or resolution as per policy.

7. Do you offer Cash on Delivery (COD)?

No, COD is not available currently.

8. Is it safe to order from PublicBuy India?

Absolutely.

  • Secure payment gateway

  • Encrypted checkout

  • Transparent policies

  • Direct customer support

We are committed to providing genuine products at competitive prices with reliable service.

9. How can I contact customer support?

You can reach us via:

Email: info@publicbuy.in

We typically respond within 48 business hours.