Return Policy

Return, Replacement & Mandatory Unboxing Policy

7-Day Return Eligibility

We offer a 7-day return/replacement window from the date of delivery, strictly under the condition that the product is only unboxed for inspection and not used.

Returns or replacements will be accepted only if the product is found to be:

  • Damaged during transit

  • Defective (Dead on Arrival)

  • Incorrect product delivered

  • Missing components or accessories

The product must be unused, uninstalled, and in original condition, with:

  • Original packaging intact

  • All accessories, manuals, and contents included

  • Original seals, tags, and serial labels untampered

Non-Eligible Return Cases

Returns or replacements will not be accepted in the following situations:

  • Product has been used, worn, installed, or operated

  • Product seal has been tampered with or removed improperly

  • Return requested due to performance dissatisfaction or personal preference

  • Change of mind or no longer needed

  • Return request made after 7 days of delivery

  • Missing original packaging, accessories, or contents

Once the product has been used in any manner beyond inspection, it will be considered accepted by the customer and not eligible for return.

Mandatory Unboxing Video Requirement (Compulsory for Claims)

A proper unboxing video is mandatory to be eligible for any return or replacement claim related to damage, defect, or incorrect product.

Required Unboxing Video Steps

  1. Start recording before opening the parcel, showing the sealed package clearly.

  2. Show all 6 sides of the parcel box clearly in the video:

    • Top

    • Bottom

    • Front

    • Back

    • Left side

    • Right side

  3. Ensure the shipping label and seal are clearly visible.

  4. Open the parcel fully on camera without pauses, cuts, or edits.

  5. Show clearly in the video:

    • Opening of outer packaging

    • Product box condition

    • Product inside

    • All accessories and contents

  6. The video must be continuous and unedited.

How to Raise a Return or Replacement Request

To raise a return, replacement, or refund request, kindly contact us within 7 days of delivery on our registered email address:

Email: info@publicbuy.in

Please include:

  • Order ID

  • Description of the issue

  • Clear photos (if applicable)

  • Mandatory unboxing video

Replacement & Refund Policy

  • Once the claim is verified and approved, a replacement will be arranged.

  • Refund will be provided only if replacement is unavailable.

  • We reserve the right to inspect and verify the returned product before approving replacement or refund.

  • Claims may be rejected if the product shows signs of use, damage, or tampering after delivery.

  • Claims without proper unboxing video proof may be rejected.